Production Catering / Guidelines & course of action
The Food
• Meals are delivered in insulated food carriers to ensure your food is served hot.
• Salads & desserts are kept in coolers on ice.
• We are not a restaurant, everything we make is prepared only for you!
• We Love Cooking for You!!
Options
• Our menu options are designed to please all dietary needs. We try to do the thinking for you!
• Gluten Free, Dairy Free, & Vegetarian options are incorporated into every menu.
• Many menus have a vegan option, if not, we can always add a vegan entree.
• Custom menus, riders, unique requests are all welcome and handled by request.
Timing
• We understand that times may change during productions. Our pricing also changes for different times of the day.
• Our standard "Ready to Serve" times are 7:00AM to 9:00PM. Any meals served earlier or later than these hours subject to higher rates.
Ordering
• 20 person minimum. Please be specific with your headcount...try to anticipate any extra folks joining the crew.
• We appreciate planning ahead to ensure that we can offer the most options.
• Last minute requests are welcome....we just might have limited menus to offer.
Equipment
• Often when productions are running late we are asked to leave our hot boxes on site. We are happy to do it...here are the return options...
• We can pick them up for an additional fee (same price as the delivery fee)
• They can be returned to us at the end of the produciton with your drop-offs for no extra charge
• Lost boxes are charged for replacement ($300 each)
Allergies
• We notate the following on our food labels:
• Gluten Free (GF)
• Dairy Free (DF)
• Vegetarian
• Vegan
• Contains Nuts or May Contain Nuts
• Nut Allergies: We are not a nut free facility. In addition to the dishes with nuts, we suggest avoiding all of our salads. Salads are made together in a section of our kitchen that uses many types of nuts. We can not guarantee the absense of trace amounts.
• Garlic & Onions Allergies: These ingredients are rarely used raw but cannot be avoided in our recipes.
• We require all dietary requests at least 3 business days before the scheduled meal. Late requests can be accommodated by adding items to the menu.
Cancellation Policy
• Cancellations made within 3 business days (Mon-Fri) prior to the order will incur a 50% charge.
• Orders cancelled the day before will be charged in full.
• We require cancellations in writing. All cancellations are final.
